| Section | Details |
|---|---|
| Booking Confirmation | Reservation confirmed upon 50% advance payment. |
| Cancellation Timeline | Refund on Advance Payment |
| >21 days before check-in | 90% refund |
| 15–21 days before check-in | 50% refund |
| 7–14 days before check-in | 25% refund |
| >7 days before check-in | No refund |
| No-show or early departure | No refund |
| Refund Processing Time | Within 10 business days after receiving a written cancellation request. |
| Force Majeure (Road Blocks, Natural Disasters, Govt. Restrictions) | Option to reschedule or receive a credit voucher (subject to availability & within the same season). |
| Rescheduling Policy | Allowed if requested at least 21 days before check-in. |
| Long-Held Bookings | For bookings where rooms have been held for over 30 days in advance, if a cancellation arises, the advance may be adjusted against a future booking, subject to availability. |